Payment and Order Processing
By purchasing products through the Website, you agree that you will pay for all items, and that we may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable). Payments will only be accepted in the form of United States Dollars (USD), and must be received before the products are shipped. All sales are final unless indicated by our return policy (described below), and if a product becomes unavailable following a transaction, your sole remedy is a refund.
We will give you an estimated delivery date for the goods, and will do everything that we can to ensure that your products arrive on or before that date, but no estimated delivery times or dates provided by us are guaranteed. All orders received by 11am MST will be shipped the same day. An adult signature is required upon delivery.
The products or services offered are made available to you for your personal, non-commercial use only. You may not produce, duplicate, copy, sell, resell or use o.penVAPE products for any commercial purposes. Additionally, you may not use any o.penVAPE product in any manner that is illegal or improper, including, without limitation (i) for any purpose, activity or in any manner that is criminal, illegal or actionable; or (ii) in violation of any local, state, national or international laws, regulations or conventions.
We are very passionate about our product, and we make every effort to ensure that you are fully satisfied with everything you purchase on our website. We understand, however, that sometimes circumstances necessitate the return of one of our items. In the event that you find yourself needing to return one of our products, we invite you to review the terms below outlining our return policy.
For all UNUSED empty cartridges, o.penVAPE batteries, or clothing you may return your product with its included accessories within 15 days of purchase for a full refund. If the item is returned unused within the correct timeframe, we will exchange it or offer a refund based on your original payment method. We will absolutely not accept returns on any items that have been used.
The following products are not available for return if not in the original, unopened packaging: Go.Pens, Dibber Dabbers, Dabaratuses, o.penVAPE kits, or any other product intended to come into direct contact with essential oils.
In the unlikely event of a return or exchange, we ask that you return the products to us at your own cost. Our return address is listed on our website, and you must take reasonable care to ensure that the goods are returned to us undamaged in the original packaging.
We attempt to be as precise and accurate as possible when posting content to the Website. However, We do not warrant that product descriptions or other content is accurate, complete, reliable, current or error-free.
Not for sale to minors | California Proposition 65. Nicotine is a chemical known to cause cancer, birth defects and other reproductive defects. Nicotine is an addictive chemical.
In 2012 the company began creating a product that could meet the growing demand for higher-quality oils and improved vaporizers. This effort produced O.penVAPE.
O.penVAPE has become one of the largest brands in the industry by providing a superior vaporizing pen with a lifetime warranty and by partnering with Organa Labs to offer healthier alternatives to smoking and edibles that are consistent and safe.
O.penVAPE started as a collaborative effort, and we continue to strive to maintain that initiative. We personally invest in each of our distributors by training them on O.penVAPE products and providing them with the collateral they need to achieve success with the O.penVAPE brand. The culture has always been one of community and cooperation, and we strive to embrace that in our business model.
Above all, we would like to remind you to take the high road and consume responsibly.
O.penVAPE is committed to providing exceptional products. We offer a Lifetime Warranty/Exchange Program for our O.penVAPE, go.pen & go.pen Plus products. However, before sending your item back, please take a look at this VIDEO for some common tips & tricks for troubleshooting issues with your pen.
Here’s how the Lifetime Warranty/Exchange Program works:
If your O.penVAPE stops working for any reason—storm, earthquake, zombies, whatever—return it to your shop for a brand new replacement.
Keep in mind that you will need to bring your broken O.penVAPE and all its accessories to your local shop to have it replaced. If you lose it, we can’t replace it free of charge. Additional details below:
1. All of our batteries come with a lifetime warranty that can be used on all defective or damaged units.
2. If you ordered the wrong item or were sent the wrong item, please contact CS. With the return of the item you received we will send out the correct item. You will receive a paid return postage slip only if the item was bought from us directly.
3. If you are buying an O.penVAPE battery please note these are 5-10 thread batteries but are not compatible with all cartridges. Please check with your retailer to see if the cartridge you intend to use with our battery will or will not work, we do not guarantee they will work unless using an O.penVAPE or Bakked cartridge of ours.
4. If wanting to return a battery that has not been used at all for whatever reason, we will issue a full refund except for the postage for the battery to be sent to us. If we ship you the wrong item or your item arrives damaged in the mail, please get in touch and we will gladly send you a prepaid shipping label to return the item to us at no cost to you. Once we receive back we will send you a new one free of charge.
5. If wanting to return a battery that does not work with your cartridges, we will issue refunds on a single customer basis and do not guarantee a refund will be issued for your battery. Please keep all original packaging and pieces in tact and in WORKING CONDITION for any items that may need to be sent back to us. If they are unusable when returned, we will exchange it for a new unit, but will NOT refund the cost of your item.
Options for Return:
Please contact us at 844-OPENVAP (844-673-6827) if you would like to speak to a customer service representative to obtain a Return Authorization. Once we receive your item back, inspect it and deem it defective we will issue you a new battery. Or you can download the RA FORM by clicking HERE. Please print, fill out and send back with your return.
If the item you are trying to return or exchange is no longer being manufactured, out-of-stock or is no longer available for retail sale, O.penVAPE reserves the right to replace the product with another product similar in functionality to the product under warranty.
go.pen and go.pen Plus by O.penVAPE:
If you purchased a go.pen or go.pen Plus at a retail shop and your go.pen or go.pen Plus stops working within the first year due to faulty manufacturing, just bring it in with a proof of purchase. If the retailer has it in stock they willl simply replace the battery and you get to keep the rest. If they do not have your device in stock, please contact us at 844-OPENVAP (844-673-6827).
If you have purchased your go.pen or go.pen Plus online from www.openvape.com, please see below:
The following products are not available for return if not in the original, unopened packaging: go.pen, go.pen Plus, Dibber Dabbers, cartridges, O.penVAPE kits, or any other product intended to come into direct contact with essential oils. In the unlikely event of a return or exchange, we ask that you return the products to us at your own cost. Our return address is listed on our website, and you must take reasonable care to ensure that the goods are returned to us undamaged in the original packaging.
If you have purchased your go.pen or go.pen Plus from www.openvape.com and experience any issues with your device, please contact us directly at 844-OPENVAP (844-673-6827). We offer a Lifetime Warranty and will replace the battery and mouthpiece if you have any issues at all. All you need to do is arrange to return it to us and we will send you a new battery and/or mouthpiece free of charge.
Thank you for your submission. We will assess your returned item once we receive it at our offices.
O.penVAPE Customer Service
Honoring Those Who Have Served
To honor, give thanks, and give back to U.S. Veterans, we have created a fundraising promotion with our partner Grow For Vets.
For every battery sold, one dollar is being donated to Grow For Vets. The organization’s primary mission is to save the more than 50 Veterans who die each day from suicide and prescription overdoses.
Background Grow For Vets
Grow for Vets provides Veteran heroes with a safe alternative to deadly prescription drugs. They connect Veterans with the knowledge and resources necessary to obtain or grow their own cannabis for treatment of their medical conditions.
Helping wounded Veterans to receive the respect and dignity of life that they deserve.
Grow For Vets has chapters in:
We salute all Veterans, not just on Veterans Day, Memorial Day, and Independence Day, but every day of the year through our program together.
Dear O.penVAPE Customer,
We’ve got your back, and we’ll be right back!
O.penVAPE is now at the State Capitol working to protect your constitutional rights to access quality cannabis products.
You may have seen that some Colorado dispensaries have low stocks or are temporarily out-of-stock of our popular O.penVAPE oil cartridges. This will soon change as we catch up with store orders.
The reason for the temporary shortage is due to actions of regulators, who are struggling to enforce incomplete state cannabis policies. This caused a short-term interruption in our production and store deliveries.
Your access to quality cannabis products is a constitutional right under Amendment 64. That’s why we are at the State Capitol working with regulators to protect your rights.
In the meantime, please enjoy a 40% discount on your next O.penVAPE hardware purchase. Use the code VAPE40 to receive 40% off all go.pen plus’, and O.penVAPE batteries -- including custom batteries (offer expires 3/31/16).
We are proud to stand with you as advocates to ensure your rights to quality cannabis products. We greatly value our relationship with you.
For more information please email email@example.com.
O.penVAPE.com has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for O.penVAPE production.
You agree to not use O.penVAPE.com's Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
O.penVAPE.com will notify you of such terms if your usage is in violation of such terms.
We'd love to hear from you! Please contact us at 844-OPENVAP(673-6827).
We are available from 8am to 5pm MST Monday - Friday via phone and LiveChat.
1058 Delaware Street Denver, CO USA 80204
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